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faq:0093

Q: What should I check before reporting a problem or posting a question in the Forum?
A:
Really, you should check everything before posting!

  • Know your hardware configuration and your XigmaNAS version/revision/platform.
  • You should always review logs for any error messages.
  • Check all connections for loose or bad cables.
  • Check drives to make sure they are in good working order.
  • Check your RAM to make sure it is good. Run at least 2 iterations of Memtest without errors.
  • Check that you configured all required settings in the WebGUI and that the configuration has been saved.
  • Did you modify any default settings in the WebGUI? If you did, try deleting the service/share and doing it again, or resetting to factory defaults and configuring everything again using the defaults. Don't modify default settings until you know exactly what you are doing!
  • Search the Forums to see if your issue has already been addressed.
  • If you are unable to resolve the issue on your own, create a topic / thread that includes all the information you gathered in the previous steps and includes all information requested by the forum Rules & Guidelines.

You are now ready to create a new topic.

faq/0093.txt · Last modified: 2018/08/10 22:19 by zoon01